Please contact us via firstname.lastname@example.org if you have any queries about our products, your items or deliveries. We are always happy to hear from you and will do anything we can to help.
Returns, changed your mind or exchange:
Please contact us before returning any items, as we will not accept any returns without prior contact with us. You can contact us via email@example.com. Items will only be accepted for return or exchange if they are received back in the same condition as they were delivered to you, unused and not worn.
PLEASE NOTE RETURNS WILL ONLY BE ACCEPTED IF ALL TAGS REMAIN ATTACHED.
Shipping and handling charges are not refundable (we will refund your original payment minus our postage costs). When you return goods, please retain proof of posting from shipper. Without this we cannot be responsible for any items that fail to reach us. Once we receive your item we will precede with refunding your payment. We will refund your payment minus our postal charges (costs incurred for delivering item to you, unless agreed otherwise). If you require replacement we will dispatch it within 48 hours after receiving item back from you unless agreed otherwise. In addition to your statutory rights ‘ ARTEKL LTD ’ guarantee, that when you send your item back to us, we’ll process the returned item then notify you via email of your return. You can expect a refund within 48 hours, after you item has been received and checked by us.
If you haven’t received your goods after a week or so it’s worth contacting your local Royal Mail sorting office to see if they are holding it. Although they SHOULD always leave ‘Sorry we missed you’ card having attempted delivery and nobody was is, in truth they sometimes don’t. Please note that Royal mail will hang onto packets for 7 days only – if you leave it too long it may be returned back to us. Faulty or incorrect items: Please email us at firstname.lastname@example.org to organise an exchange or return.
If item is faulty please let us know straight away, if item is faulty we need to verify this (i.e. see proof) by email. So please make sure that you provide a Close-up photo of defected item, defected area of what exactly is faulty. You can email pictures to email@example.com, please make sure that you mention your order number. If fault is confirmed you will be required to return item back to us, unless agreed otherwise.
All problems need to be reported immediately or within 14 days of receiving an item. We believe that this time allows sufficient time to inspect our product and be assured of its quality.
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the Vendor of your decision to cancel and can do so by: (a) using the online return and exchange form available on the website (the “Return and Exchange Form”); or (b) Contacting US within fourteen (14) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from raddar7.com. Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to cancel. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (Royal Mail), or through another shipping agent or postage method. We also invite you to complete the Return Form available on the web site in the Customer Care area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
• we invite you to correctly fill in and submit either the online Return Form or this alternative Form (which you may post or email to us) within fourteen (14) calendar days from the date of your receipt thereof;
• the products have not been used, worn, washed or modified;
• the identification tag is still attached to the products with the disposable seal;
• the products are returned in their original packaging;
• the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel;
• the products should not be damaged.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. Should you decide to use the courier indicated by raddar7.com in the online Return Form, you will not have to take care of the return shipping costs upfront, which are at your expense. In this case, raddar7.com will pay the return shipping costs for you and will deduct from your refund the cost of return postage. However, if you choose to use a different courier or other postage method for your return, you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. Without limiting the paragraph above, the cancellation right set out above does not apply to:
(a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
(b) products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery;
(c) products which are made to your specifications or clearly personalized; or
(d) products which have become inseparably mixed with other items after delivery.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal), the Vendor will refund you all payments received from you for such cancelled purchase, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) within:
(a) where we collect the products from you through our approved courier, fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products; or
(b) when you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.
You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Without prejudice to the above, and once the Vendor has checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
• purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
• payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card;
• payment made by Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form; the time needed for refunding depends on the information you provided in your order; normally refunds take place within fourteen (14) calendar days. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
As advised by the Vendor, returned products may be shipped by the package delivery company Royal Mail, using the pre-printed label enclosed in the package in which the products were shipped. If you use Royal Mail, the Vendor will be paying the shipping costs and track the package at any time. Please use the online Return Form to generate your returns number before using Royal Mail’s service to ship back to raddar7.com. If you decide to use a different shipping courier than the one provided by raddar7.com, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport. For your protection, we recommend that you use a courier service if you choose to return the goods other than via our approved courier.